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Privacy Policy: Arrive Therapy (a division of Sirenia Ltd)


Privacy Policy - Questions and Answers




This privacy policy outlines your rights, and my obligations to you, with regard to the recording and storage of your personal information. In this privacy policy I will let you know what information I need to collect from you before we begin cognitive behavioural hypnotherapy, and what information I need to collect from you during the therapy. I will also set out how I will look after your personal information, for how long I will store it, and who I will share it with. In addition, I will let you know what you are able to request from me with regard to this information.

What is personal information?

The Data Protection Act 1998 (DPA) defines personal information as any information that can be used to identify a living individual. Individuals can be identified by various means including their name, address, telephone number or email address for example.


Why do you want to process my personal information?

I need to process your personal information in order to fulfil my contractual obligations to you as a therapist, for example to assess whether I am able to offer you therapy in the first place, and then to deliver effective therapy to you if therapy commences. Your personal information helps guide both my assessment process, and my clinical decision-making during therapy. I will also use the information that I collect about you in order to develop a better therapy service. My contractual obligations to you as a therapist are the lawful basis for my processing of your personal information.


What are the laws that protect my personal information?

The DPA and the General Data Protection Regulation (GDPR) require that all organisations that store personal information about people may only do so provided that the information is: processed lawfully, fairly and in a transparent manner; collected for specified, explicit and legitimate purposes; adequate, relevant and limited to what is necessary; accurate and, where necessary, kept up to date; kept in a form that permits identification of information subjects for no longer than is necessary for the purposes for which the personal information are processed; and processed in a manner that ensures appropriate security of the personal information.


How will you collect my personal information?

I will collect your personal information in the following ways: via my website:, over the telephone, in writing, and in person during our sessions.


How will you treat my personal information?

I will treat your personal information in a way that is compliant with the DPA and the GDPR. The lawful and proper treatment of your personal information is important to me, not least in order to maintain your confidence in me, but also to maintain the confidence of other clients and staff.


How will you store my personal information?

I will store your personal information both electronically and physically. Electronically-stored information is all encrypted, using trusted sources. Any personal information that I store myself electronically will be on devices that are password protected, and in files that are further password protected, and only accessible by me. Names and contact details are stored separately to other personal information (anonymised format). These records are also only accessible by me.


How long will you store my personal information?

According to the GDPR, your personal information should be stored for no longer than is necessary. In practical terms, I will usually store your information for a minimum of seven years following the termination of your therapy. However, I may need to store your information for longer than this, for instance in order to defend myself in a claim situation, or to comply with my insurance terms and conditions.


What types of information will you collect about me?

I will collect several types of information about you and in several different ways. For instance, when you visit I will collect the following information about your visit: I.P. address, location, search engine, date, time, web pages visited, operating system, and device.


If you call me via my contact telephone number or email provided at, I will collect the following information: name, telephone number (and email, if supplied), and date. My email provider, Proton Mail, is encrypted for your safety.


Before committing to provide you with therapy services, I will ask you to complete a health questionnaire that includes your personal contact details, GP’s details, and nature of your presenting issue. This form may also include: details of any previous therapy, current medication, employment circumstances, health and physical issues, and current or former alcohol and drug use. This information is all encrypted, and securely stored via Microsoft forms, one of the world’s leading providers of such encrypted services. Within the course of our therapy, you may disclose to me personal details such as your goals for therapy, your family structure and early memories of caregivers.


What is ‘special category’ information, and why do you need to process this too?

Special category information is defined by the GDPR as being information that is more sensitive than other personal information, and therefore requiring of higher levels of protection. Examples of this type of information could include information about your health, race, sexuality, sex life, or religion. In order to lawfully process special category information, I am obliged to identify a specific condition for processing it under Article 9 of the GDPR and communicate this to you. With this in mind, the condition of the GDPR that I apply to the processing of your special category information is that it is ‘pursuant to contract with a health professional’. This means that, if you begin psychotherapy with me, or ask me to assess whether or not you are eligible for me to offer psychotherapy to you, then I will likely need to process some special category information about you. Usually, this is information about your mental health, and I need to process it in order to fulfil my contractual obligations to you in delivering safe, effective psychotherapy.


What is a ‘data controller’, and who is the ‘data controller’ for Arrive Therapy (a division of Sirenia Ltd)?

The GDPR defines a ‘data controller’ as the person in an organisation who: ‘determines the purposes and means of processing personal data’. For the purposes of the GDPR, the ‘data controller’ is Kathy Carter of Arrive Therapy, Sirenia Ltd, Ditton Place, Ditton, Kent. (ICO registration ZA712856).


Who else will you collect information about?

I collect and process information about the individuals with whom my business operates. These include clients, staff, suppliers and other business contacts.


Who will my personal information be shared with?

Some of your personal information could be shared with your GP, or other healthcare professional, under certain exceptional circumstances. These include the requirements of a court of law, the threat of serious physical harm to you or to others, or, as anonymised information, during regular consultations with my professional supervisor. As with all interactions with service providers, some of your personal information such as website visits, telephone call data, or payment information, may be shared with the website provider, mobile phone operator, or card payment provider respectively. These providers operate under their own privacy policies, which are available online, and can be provided upon request.


Can I ask for a copy of the personal information that you store about me?

Yes. The DPA gives you the right to find out what information that I store about you by requesting a copy of it. Any request that you make to obtain a copy of the personal information that I hold about you is called a ‘Subject Access Request’. You can write to me and ask for a copy of the information that I hold about you. Address your letter to: Kathy Carter, Arrive Therapy, Sirenia Ltd, 81 Ditton Place, Ditton, Kent, ME20 6FN. I must respond to your request without delay, and usually within one month at the latest. I may charge a fee for providing this information based on the administrative costs involved.


Can I request that you delete my personal information?

Yes. This is known in the new legislation as the Right to Erasure. You can request for your personal information to be deleted either verbally, or in writing. You can address this request to me at: Kathy Carter, Arrive Therapy, Sirenia Ltd, 81 Ditton Place, Ditton, Kent, ME20 6FN. There may be an administrative charge for this. I may also have the right to refuse to comply with your request, for example in order to defend myself in a claim situation, or to comply with my insurance terms and conditions, and I will let you know my response to your request within one month of receiving it.


Can I object or complain about the processing of my personal information by Arrive Therapy?

Yes. Whilst I hope that the policy outlined above will be sufficient to reassure you of the security of your personal information, should you wish to object or complain about the way that your personal information is being handled by me, then do please feel free to communicate this to me at the earliest possible opportunity. I will do my best to address your concerns and take steps to try and resolve whatever issues you may raise. You can write to me at: Kathy Carter, Arrive Therapy, Sirenia Ltd, 81 Ditton Place, Ditton, Kent, ME20 6FN. Should you wish to take the matter further, please contact the Information Commissioner’s Office on 0303 123 1123, or visit for more information.

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